FAQs

How long does shipping take?

Our standard shipping typically takes 3-4 days for in stock products. Please note that shipping times may vary based on your location, any potential shipping delays and for products out of stock or on pre-order. Occasionally USPS can have delays in delivery. We are NOT responsible for any delays on USPS part. If your tracking number states your package was delivered and you do not have the package, contact your local USPS for help! They are great about assisting you in locating your package if you call your LOCAL USPS directly.

How can I track my order?

You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.

 What is your return policy? 

At Maifir Co., every order is handmade, hand-packed, and curated with care—just for you. Because of the personalized nature of our products, all sales are final.

Please note the following:

  • We do not accept returns, exchanges, or cancellations once an order has been placed.
  • If your item arrives damaged or incorrect, please contact us within 3 days of delivery with clear photos and your order number so we can review and make it right.
  • Items sent back to us without prior approval will not be accepted or refunded.

We encourage you to double-check all details (such as address, item selection, and personalization) before checking out.

Can I cancel my order after I already paid?

Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact us as soon as possible, and we'll do our best to assist you.

How can I contact you?

 

Our customer support is available for assistance through the chatbox or via email at MaifirCo@gmail.com

 

For non-urgent inquiries, you can also use our contact form on the website. We strive to respond to all inquiries within 24 hours.